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Training is provided!
Security Operations Center Coordinator
This is a Non-Exempt position starting at $18.85 an hour
Shifts available:
BONUS! In addition to your base salary, you will be eligible for our quarterly bonus program based on attendance and performance (subject to applicable taxes and withholdings), for a total of up to $3,000.00 USD every
year.
1ST DAY INSURANCE BENEFITS! Interface offers comprehensive insurance coverage starting on day 1.
3 WEEKS OF VACATION! Interface Employees accrue vacation throughout the calendar year on a per pay period basis for a total of 3 weeks of vacation per calendar year.
*Please note favorable results on a pre-employment drug screening and background check are required*
At Interface, we are passionate about connecting and protecting what matters most to businesses their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.
Increasing Safety! Deterring Theft! Ensuring Protection!
When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!
The Security Operations Center Coordinator process incoming signals in adherence to policy and follow designated procedures. Coordinators will respond and communicate with Interface’s customers in a positive and pleasant manner.
Overview
The position of a Coordinator monitors alarm signals and takes appropriate action following set guidelines and procedures. The Coordinator’s response time and accuracy in handling alarm signals is critical to life safety. This position requires the ability to multi-task and react quickly to urgent and critical situations. Meeting Service Agreements between Interface Systems and its customers is a priority. Procedures not handled timely and properly create a risk to a customer’s property or life, as well as a financial and legal liability to the company.
Responsibilities
Frequently monitors signals received in the iSOC, which are communicated from the customer’s alarm system.
Frequently places outgoing telephone calls to verify validity of alarm signals.
Frequently dispatch appropriate authorities such as police, fire department and medical to customer locations when procedures dictate.
Frequently notifies specified individuals via telephone of an alarm or event according to customer-specific instructions.
Occasionally answers incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account.
Occasionally provide assistance to alarm installers, technicians or other authorized individuals calling SOC.
Frequently performs basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.
Frequently reviews both live and retrieved video from a customer location to verify alarms.
Frequently reviews both live and retrieved video from a customer location to ensure cameras are in working order.
Frequently performs routine visual verification of alarm receiving equipment located inside the SOC to ensure proper working order.
Comply with all policies stated in the Interface Employee Handbook and Employee Safety Manual.
Qualifications
High school diploma or GED equivalent.
2 years’ call center/dispatch, customer service and/or security experience preferred
Working knowledge of computer terminals which includes typing and data entry.
Working knowledge of Microsoft Office applications.
Excellent communication and listening skills.
Job Type : Full-Time
Education Level : High School
Experience Level : Entry Level
