Physical Security Operations Center (PSOC) Leader

Position Summary:

The primary purpose of this role is to partner, lead and manage a Central Station/Physical Security Operations Center driving operational execution and enhancements to ensure effectiveness and a positive customer experience. This individual is also responsible for leading a team of operators providing professional and accurate responses (verbal and written) to various constituencies, often during crisis situations.  This role acts as a primary liaison to internal and external customers, including business leaders, brand partners and external agencies.

Principle Duties & Responsibilities:

• Leads and supervises all Central Station operations to ensure state-of-the-art delivery of the following activities/capabilities: security and life safety system monitoring and response, intelligence gathering and analysis, emergency communications, reporting and emergency response in a center that operates 24/7.
• Administer relevant systems, ensuring data and operational equipment issues are escalated and resolved in a timely manner.
• Manages daily operations of team in alignment with enterprise and functional goals by overseeing, monitoring, and guiding the daily job performance of Central Station personnel, including the routine scheduling of shifts and ramping up/down of staff in direct response to fluctuating threat levels/indicators.
• Organizes, manages, and continually improves upon training/continuing education, job role/responsibility oversight, and performance measurements that will drive a high performing team and maximize the performance of central station personnel in the delivery of Asset Protection services.
• Uses all available technical resources to ensure the safety and security of company locations and people by collaborating with internal IT teams and external vendors whose services and technologies must seamlessly integrate into the central station operations.
• Partner and build robust relationships with internal business areas to ensure the Central Station meets the evolving needs of the business.  Develops and performs analysis, planning, performance measures (i.e. Key Progress Indicators – KPIs) and provides direction in order to ensure that the Central Station is delivering maximum value to all internal customers.
• Gathers and analyzes information from various sources to assess risk to the enterprise, assess and identify when a crisis situation requires communication to business partners and executive leadership
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Basic Qualifications:

• Bachelor’s Degree or 5-7 years relevant experience
• Management experience, preferably in a fast-paced security-related or operations center-related field that is centered on the use of technology.

Preferred Qualifications:

• PowerBi
• LPF or LPQ
• CPP

Skills & Abilities:

• Strong analytical writing skills to articulate complex ideas clearly and effectively with a proven ability to provide high quality written and verbal briefings.
• Excellent interpersonal and communication skills with the ability to deal with internal and external customers in a manner that results in desirable outcomes and strong working relationships.
• Ability to lead and positively influence others for high-performance output.
• Ability to set priorities in a high-paced environment, handle multiple and competing priorities, take initiative, and exercise sound judgement while handling incidents
• Proficient and comfortable with Microsoft Office tools to include Word, Excel, PowerPoint, and Outlook
• Understand the technical aspects of video surveillance, intrusion alarms, fire alarms, access control systems, and communication systems
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Exceptional problem solving and analytical skills
• Attention to detail with a high degree of accuracy

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest in the nation, serving millions of omnichannel customers each week. 

To apply, please go to https://aholddelhaizeusa.careerswithus.com/jobs/?ad=365098_external_USA-MD-Columbia_2142024&v=ADUSArms&location=columbia-md&category=asset-protection&title=physical-security-operations-center-leader