Job Summary:
The main responsibility of the Central Station Manager is to oversee the activities of ADS’s Central Stations and staff. This position is responsible for ensuring the accurate and complete processing of alarm signals in the Central Station; interviewing, hiring, training employees; addressing and resolving customer and employee issues; harmonizing the processes and procedures between ADS’s Central Stations; working with constituents across all departments to optimize ADS’s service delivery; budgeting; creating and monitoring department KPI’s.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alarm Detection Systems is an EEO employer.
*Essential Functions and Responsibilities:
• Planning, directing, and overseeing all Central Station operations, workload balance, and skillset development
• Handles all employment activities including hiring, firing, performance evaluations, disciplinary action, and coaching/training (i.e. directly/indirectly).
• Establishes, monitors, and enforces alarm handling standards
• Responsible for departmental policies and procedures, with review/approval from the CIO as necessary
• Oversees management/departmental supplemental reporting (i.e. Jet/Excel), SNAPs, etc.
• Communicates clearly with management regularly on any problems, deliverable progress, or other issues. Leader in communication with other department heads, as needed
• Process improvement mentality (i.e. automation of procedures) and key role in scope, preparation, and implementation. Working with Exec Mgmt. in all applicable areas
• Ensure compliance with industry regulations, standards, audits, and legal requirements in the operation of the Central Station
• Required to travel (25-30%) to ADS Central Stations, conferences, networking events, etc.
• On call 24/7 for personnel, equipment, or customer problems
• Other duties as assigned by management
Education/Experience:
• High School Diploma or equivalent is required
• Bachelor's degree in a relevant field or equivalent work experience is required
• Background in central station, call center, data center, or similar experience is required
• Minimum of 6 years of supervisory, management, or leadership experience is required
Knowledge/Skills/Abilities:
• Written and verbal communication
• Problem-Solving
• Strong Management
• Active Listening
• Critical Thinking
• Reading Comprehension
• Ability To Prioritize
• Judgement and Decision Making
• Detail-oriented with a focus on quality and accuracy
• Ability to learn dispatching and monitoring systems or previous dispatch experience
• Must be proficient in or able to learn Manitou (Alarm Handling and Data Entry)
• Must be proficient in MS Office including Excel and Word
• Must be able to multi-task and interact professionally with all levels of staff
• Excellent communication skills, both written and oral. Excellent grammar, a clear speaking voice and good listening skills
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts and willing to adapt to changing schedules
Licenses/Certifications:
• A clear and valid Driver’s License is required
• Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation card
• Must have or be able to achieve high-security government clearance
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Sitting
• Finger Dexterity (typing)
• Talking
• Hearing
• Vision/Color Vision
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment.
Compensation:
The starting base salary for the Central Station Manager is between $90,000 - $120,000, dependent on knowledge, skills, education, and experience. Additionally, this position is eligible to participate in the company’s manager bonus program.
Company Benefits:
We believe in providing a generous, comprehensive benefits package that includes:
• Health, dental, vision, and life insurance
• 401(k) plan with a company match
• Paid Parental Leave Program
• Education assistance
• Company-paid Short-term Disability Program
• Paid time off and holiday pay
• Company-sponsored events (friends and family welcome!)
• Continuous professional and development opportunities
• A fun, positive, and high-energy work environment
To apply for this role, please use this link:
Job Type : Full-Time
Education Level : Bachelors Degree
Experience Level : Not Applicable
