NextGen Meet Your Mentor Series

Caroline Brown, President, Security Central (during TMA’s Mid-Year Meeting)

Caroline Brown, President, Security Central, of one of the largest independently owned central stations in the US, offering monitoring and dispatch services nationwide. Since 2018, she has led the third-generation family business through challenges, while expanding operations with a second central station in Knoxville, TN. She focuses on delivering a boutique, customer-focused approach, ensuring personalized security solutions for clients. She is committed to diversity, equity, and inclusion.

Amy Becht, Director of Monitoring, Vivint Smart Home

Amy Becht entered the Smart Home industry when she joined Vivint in 2008 and is currently the Director of Monitoring. She is a past recipient of the TMA/SDM Monitoring Center Manager of the year award and has led Vivint Monitoring to win three TMA/SDM Monitoring Center of the year awards. Amy has been interviewed and featured in industry publications such as Security Systems News and SDM Magazine. She has also served on the TMA Education, ASAP to PSAP, and NextGen Committees.

Alan Gillmore IV, President, Gillmore Security Systems (during TMA’s Mid-Year Meeting)

Alan Gillmore IV, currently serves as President of Gillmore Security Systems, a third-generation family business headquartered in Cleveland, Ohio. Alan joined Gillmore Security in 2002 and has worked in many capacities including sales, operations, and executive leadership. His current role as President focuses him on strategic design and implementation, enterprise control and acquisition initiatives.

Joey Rao-Russell, President & CEO, Kimberlite Corporation

Joey Rao-Russell has worked in the Security industry for 20 years working in all aspects of the business including operations, sales up to her current position as the President & CEO of Kimberlite Corporation the world’s largest independent Sonitrol Franchisee based in Fresno, California. She leads an award winning team including central station specializing in audio and video verified security solutions for over 40 years. She is dedicated to improving police relations within the security industry.

Steve Butkovich, CPI Security Systems & Sascha Kylau, OneTel Holdings

Steve Butkovich has been with CPI Security Systems and in the industry 20 plus years in a variety of roles including leadership positions in Field Operations, Customer Care, Central Station, IT and Product Management. Sascha Kylau is the VP of OneTel Security and has been in the alarm industry for 24 years. He specializes in telecom, data, and cyber security solutions for the industry.

Jamie Haenggi, EVP and COO, ADT Solar

Jamie Haenggi joined ADT in 2016 and has nearly 30 years of experience in the security and telecom industries, including Chief Customer Officer from 2016 to 2022, Chief Customer Experience Officer at Protection 1, Inc. from 2010 to 2106 and Chief Marketing Officer and Vice President of Customer Experience at Vonage, Inc. from 2006 to 2010. Prior to 2016 she held various sales and marketing roles at National Guardian.

Ivan Spector, President, Alarme Sentinelle/Sentinel Alarm

Ivan is a 40 year veteran of the Security Alarm Industry, having seen much change during that time. He was born at a young age [Ivan humor!] and following his graduation from McGill University he gravitated to the alarm business by complete chance.

Shannon Woodman, President/Chief Operating Officer, Washington Alarm

Ms. Woodman is the third generation to lead the family-owned Washington Alarm, which was founded by her grandfather in 1943. “As a life-long learner, I believe in working on our business, just as much as working in our business.” Ms. Woodman has served as Co-Chair of the TMA Membership Committee since 2010 and was appointed to serve as Treasurer on TMA’s Executive Committee this year.

Morgan Hertel, VP of Technology and Innovation, Rapid Response Monitoring

In the fourth episode of TMA’s Meet Your Mentor series TMA NextGen chairs had the pleasure of interviewing TMA’s new President, Morgan Hertel, during the 2021 Virtual Annual Meeting. Hertel, currently serving as Vice President of Technology and Innovation for Rapid Response Monitoring, is a longtime TMA member, contributor, and volunteer leader who deeply believes in giving back to the security and monitoring industries, as well as his community. In this fascinating, introspective interview,

Teresa Gonzalez, President, United Central Control

Don’t miss the exciting third episode of TMA’s Meet Your Mentor series. TMA NextGen Co-chairs Ryan Brady, TRG Associates, LLC, and Jessica Lambert, General Monitoring Services, Inc., welcome security and monitoring industry legend Teresa Gonzalez, President, United Central Control. With more than 30 years of security industry experience, inclusive of over 25 years of monitoring center management, Ms. Gonzalez is one the most respected leaders and mentors in our industry today.

Don Young, EVP & COO, ADT

Don Young was recently named Executive Vice President and Chief Operating Officer for ADT. He served as Chief Information Officer and EVP, Field Operations. He was responsible for Technology, as well as Field Sales and Operations, he will now also oversee all aspects of service delivery to customers. Don had served as Chief Information Officer since joining the company in 2016. He first entered the alarm industry in 1988 after serving four years in the United States Air Force as a Computer Programmer Analyst.

Pam Petrow, President & CEO, Vector Security

Ms. Petrow began her career at Vector Security in 1982. After a series of promotions, she was appointed Senior Vice President of the Central Stations and Information Services Group in 1997. In 2004, she was promoted to Executive Vice President, and in 2008, she was again promoted to Chief Operating Officer. In October of 2010, Ms. Petrow was appointed as President and Chief Executive Officer.