Five Diamond Application 2023

Video monitoring companies that are hosted by a UL827 data center can now be Five Diamond 

In 2022, the Five Diamond program expanded to include TMA Member video monitoring companies that are hosted by a UL827 data center. Note: Data center must also be a TMA member. 

Operator recertification requirement for the Five Diamond Designation 

Certification is a vital component of professional development and essential in compliance training. Periodic recertification demonstrates a commitment to maintaining competency. Recertification ensures your operator’s skills and knowledge are up-to-date on the regulations and rules that are essential to their job and industry. The Five Diamond Committee and the TMA Board moved to include the addition of a recertification component for the Operator courses; certified operators will be required to recertify every three years. The operator recertification requirement began with the 2021-2022 Five Diamond Designation renewal cycle. The recertification program was implemented in 2021, now all Five Diamond companies are required to be full compliance. At minimum, operators that last received their certification in 2020 or prior, must recertify in 2023. Requests for adjustment to program compliance deadlines will be reviewed on a case-by-case basis.

Five Diamond Checklist - Available to view/download for reference HERE.

Five Diamond Application - Available to view/download for reference HERE.

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2023 Five Diamond Application

Organization Contact Information

Enter Company/Organization Name

Company/Organization Main Phone

Five Diamond Contact First Name

Five Diamond Contact Last Name

Five Diamond Contact Email Address

Five Diamond Contact Business Title (Manager, Supervisor, Admin Assistant, etc)

Please provide date of completion based on the TMA software program mentioned... Add details.

Full-service Only
Wholesale Only
Full-service and Wholesale
GSOC/Proprietary Monitoring
Video Only
NRTL Certification

You may choose multiple, but only one is required.

UL-CPRH (Bank Alarms)
UL-CPVX (Central Station Burglar Alarm)
UL-CRZH (National Industrial Security Systems)
UL-CRZM (Monitoring Stations National Industrial Security Systems )
UL-CVSG (Mercantile Burglar Alarm)
UL-CVWY (Residential Alarms)
UL-MVDO/UL827B (Managed Video Services)
UL-UUFX (Central Station Fire)
UL-UUJS (Local, Remote Station, Proprietary Supervising Station Fire Service)
ULC (Canada)

20MB max
Five Diamond Documentation

Do not include new employees that are still in a probationary period.

Do not include new employees that are still in a probationary period.

One year plate is automatically given with each Five Diamond designation. Please let us know if you have multiple plaques and would like an additional year plate.


Cost is $295 and includes shipping. Purchase online HERE

Download and attach your operator transcripts in spreadsheet format for TMA’s Operator Level I and/or Level II courses, for details see “How to Export Student Transcript”. Include data for all currently employed operators and verify the number of operators listed on the transcript match the number of current operators listed on the Five Diamond Application. For operators trained at another company, include their course certificate of completion.

20MB max

(US-based companies only; Canada-based companies are exempt). This is required for US Companies that are new to Five Diamond and returning after a 1+ year gap or if there have been changes to the company’s articles or officers since the previous application. When renewing in consecutive years with no changes, the notary is NOT required.

20MB max

Five Diamond application fee is $350. Pay online HERE.

20MB max

By checking this box I hereby agree to the terms stated below. 

It is understood and agreed that the TMA Five Diamond logo is the sole and exclusive property of The Monitoring Association (“TMA”) but may be used in accordance with the terms and conditions set forth below by TMA members (“Member(s)”) in good standing who annually qualify for the TMA Five Diamond certification.
Use of the Five Diamond name and/or logo shall constitute consideration for, agreement to, and acceptance of the following terms and conditions of this license by user:
1) The attached logos are the sole and exclusive trademark property of TMA. These logos may be used only by TMA members in good standing who annually qualify for Five Diamond certification, if and only if, such use is made pursuant to the terms and conditions of this limited and revocable license. Any failure by a user to comply with the terms and conditions contained herein may result in the immediate revocation of this license, in addition to any other sanctions imposed hereunder by TMA. The enforcement (or lack thereof) of these terms and conditions, and compliance therewith, against the undersigned shall be made by TMA in its sole discretion.
2) TMA hereby grants a Member who qualifies an annual, non-exclusive, limited, revocable license to use the TMA's Five Diamond name and trademark for the purpose of advertising and promoting its services; provided, however, that such use shall conform to the standards and guidelines specified herein. TMA hereby represents and warrants that it has all rights necessary to grant the undersigned the rights and license herein and the undersigned’s use thereof as contemplated hereunder shall not violate any rights of any person or entity.
3) The TMA Five Diamond name and logo and the use thereof may not be assigned, leased, granted, or transferred in any way by the Member to any other party.
4) The logos may not be revised or altered in any way and must be displayed in the same form as produced by TMA. The logos must be printed in their official color or in black.
5) The logo may be used in a professional manner on the Member's business cards, stationery, literature, advertisements, storefront window, or in any other comparable manner to signify the Member's Five Diamond Certification.
6) The logo may not be used in any manner that, in the sole discretion of TMA discredits TMA or the Five Diamond program or tarnishes its reputation and goodwill; is false or misleading; violates the rights of others; violates any law, regulation or other public policy; or mischaracterizes the relationship between TMA and Member.
7) Any use contrary to the foregoing or reference to the Five Diamond name or logo inconsistent with the above must be approved by TMA in writing prior to use.
8) TMA assumes no liability for or arising from the misuse neither of the Five Diamond name or logo, nor for or arising from the use of the Five Diamond name or logo beyond the terms of this Five Diamond Certification Agreement, regardless of whether a revocation of this license occurs as a result of such use or misuse. The undersigned further agrees to indemnify and hold harmless TMA for any liability incurred resulting from third party claims against TMA to the extent arising from the undersigned’s use of the Five Diamond name or logo in violation of the terms hereof or other misuse by the undersigned of the Five Diamond name or logo.
9) Revocation of this license does not terminate or transfer any liability of a member for or arising from the use or misuse of the Five Diamond name or logo.
10) In its sole discretion, the TMA may alter or replace the Five Diamond logo from time to time, without advance notification or liability.
11) Use of the logos shall create no rights for users in or to the logos or their use beyond the terms and conditions of this limited and revocable license. The logos shall always remain the sole and exclusive intellectual property of TMA. TMA shall have the right, from time to time, to request samples of use of the logos from which it may determine compliance with these terms and conditions. Without further notice, TMA reserves the right to prohibit use of the logos if it determines, in its sole discretion, that a user's logo usage, whether willful or negligent, is not in strict accordance with the terms and conditions of this license, otherwise could discredit TMA or tarnish its reputation and goodwill, or the user is not an TMA member in good standing.
12) While using the Five Diamond name or logo hereunder, Member shall inform TMA immediately of any potential infringement of a TMA mark or trademark which comes to Member's attention. TMA retains the right to determine if, in fact, an infringement exists and whether or not to pursue legal action and, while using the Five Diamond name or logo hereunder, Member will reasonably cooperate in any such undertaking. TMA will control the legal action including the financing thereof, and Member shall have no right in any recovery arising from any such legal action.
13) Any questions concerning use of the logos or the terms and conditions of this license should be directed to the TMA Chief Executive Officer, Celia Besore at 703-242-4670 x013 or at

Download the Five Diamond Checklist HERE. --NOTE: If you do not receive an email confirmation check your junk folder.--

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